Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Bazil.nz cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local NZ Couriers outlet or track your order online via the NZ Couriers track and trace page as per below. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at firstname.lastname@example.org
NZ Couriers Track & Trace - https://www.nzcouriers.co.nz/track_and_trace.html